Customer enters on any channel
Phone, SMS, email, and chat all feed into the same customer journey.
ARCHITECTURE
Built to sit between customer conversations and operational systems.
Convir keeps context intact, decides what should happen next, and coordinates the right action across channels, teams, and business systems.
Convir holds the context
Conversation state, history, and intent stay connected instead of fragmenting.
Actions run in the right systems
CRM, billing, booking, ERP, and knowledge systems can all support the next step.
Outcomes return to the customer
The conversation closes with progress, answers, or completed work.
Connected channels
- Phone
- SMS
- Web chat
Connected systems
- CRM
- Booking and scheduling
- Billing and payments
- Knowledge base and internal tools